FAQs
You can find the one-time code in either the DUO Mobile or Google Authenticator application on your mobile phone. You should have downloaded one of these ...
Thu, 12 Aug, 2021 at 2:38 PM
For security purposes, your one-time code is automatically refreshed every 30 seconds. Try your one-time code again, ensuring that it is entered before th...
Wed, 11 Aug, 2021 at 3:34 PM
Skreen playlist access codes are generated automatically, using a combination of upper-case characters, lower-case characters and numbers. It is highly reco...
Mon, 27 Sep, 2021 at 5:34 PM
If you have paused the video for any reason, you should be able to resume playback by clicking the Play button. If this is not the case, take a note of the ...
Fri, 5 Mar, 2021 at 3:09 PM
For security reasons, the link to create your EIKON Group account is only valid for a limited period of time. If your link has expired, navigate to http...
Thu, 12 Aug, 2021 at 11:53 AM
You will need to register your new mobile device to your 2FA account before you can access the platform. If you still have access to your old mobile dev...
Fri, 24 Sep, 2021 at 12:37 PM
This normally indicates that the browser/operating system being used to access the Skreen platform is not supported. If your browser is not currently update...
Fri, 5 Mar, 2021 at 3:29 PM
This normally indicates that the browser/operating system being used to access the Skreen platform is not supported. If your browser is not currently update...
Fri, 5 Mar, 2021 at 4:03 PM
This normally indicates that the browser/operating system being used to access the Skreen platform is not supported. If your browser is not currently update...
Fri, 5 Mar, 2021 at 4:03 PM
Viewing windows have a specific open and close date and time, you will not be able to access the content outside of this window. If you do need more time to...
Fri, 5 Mar, 2021 at 4:04 PM