When I try to play the content, I see the error message ‘Failed to load media’. What should I do? : EIKON Group

When I try to play the content, I see the error message ‘Failed to load media’. What should I do? Print

Modified on: Fri, 5 Mar, 2021 at 4:03 PM

This normally indicates that the browser/operating system being used to access the Skreen platform is not supported. If your browser is not currently updated to the latest version, try updating it and trying to access the content again.

Alternatively, try accessing the content from one of the other supported browsers (Safari/Chrome/Firefox) as this may also solve the issue.

If these steps do not resolve the issue, you may need to try accessing the content on a different device. Please contact us at skreen.support@eikon.group with details of your current device setup to troubleshoot the issue directly.

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When I try to play the content, I see the error message ‘Failed to load media’. What should I do? Print

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